Thank you for shopping with Giganto.com. We value your satisfaction and strive to make your shopping experience smooth and reliable. This Returns and Refunds Policy outlines the conditions under which items can be returned and refunds issued.
1. Eligibility for Returns
• Items must be returned within 2 days of delivery.
• Products must be in their original condition, unused, and with all original packaging and accessories.
• Smartphones and telecom equipment must not be activated, tampered with, or physically damaged.
• Proof of purchase (such as an invoice or receipt) is required.
2. Non-Returnable Items
Some items cannot be returned, including:
• Items damaged by customer misuse or negligence.
• Products sold as ‘final sale’ or ‘non-returnable.’
• Accessories such as earphones or batteries once opened, due to hygiene and safety reasons.
3. Damaged or Defective Products
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. Our team will verify the issue and arrange for a replacement, exchange, or refund as appropriate.
4. Return Process
To return an item:
1. Contact our customer support with your order details.
2. Provide photos or videos if the product is defective or incorrect.
3. Our team will confirm eligibility and provide return instructions.
4. Once the product is received and inspected, we will notify you of approval or rejection.
5. Refund Process
• Approved refunds will be processed within 7-15 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.
• Store credit may be provided if a direct refund is not possible.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. For different models or variants, a new order must be placed after return.
7. Contact Information
For questions about this Returns and Refunds Policy, please contact us:
Giganto.com (Giganto Biz Ltd)
Address: 5 Anthony Ojeikere St, Ojodu, Lagos
Phone: 08135735110
Email: [email protected]